Meeting place Tromsø
Optimal user experience of telecare services
Telecare can be defined as " the provision of health and social services to individuals, within or outside of their homes, with the support of systems enabled by ICT". It refers to services provided to an end user, and should be distinguished from telemedicine, which aims to cover the needs of medical professionals. Telecare can give chronically or temporarily dependent people the choice to continue living at home, to move about, more self-reliance, reduced anxiety, and the possibility of alerting a carer should they require immediate attention. Telecare thus reduces the need for institutionalization or hospitalization, helping to counter the escalating health costs of our ageing society.
Although undeniably useful, telecare is not yet widely accepted and in general use. An important factor hindering its acceptance is complicated or unsuitable user interfaces, or in general, designs that do not sufficiently take the full user experience of the service or the equipment into consideration. The European Telecommunications Standardization Institute (ETSI) therefore in January 2006 set up "Specialist Task Force 299" (STF299) . Its aim is to formulate design guidelines for optimal usability of telecare systems. The guidelines will be of interest to all stakeholders and user groups in the telecare delivery chain, including:
Date: Tuesday, June 13, 2006
Place: Radisson SAS, Tromsø, Norway
Registration and enquiries about the workshop should be directed to torbjorn dot sund at etsi dot org, tel +47 905 59 712. Comments or questions regarding the work of STF299 should go to email@example.com.
 ETSI TR 102 415: Human Factors (HF); Telecare services; Issues and recommendations for user aspects. http://webapp.etsi.org/action/PU/20050823/tr_102415v010101p.pdf
 ETSI Specialist Task Force 299: User Experience Guidelines for Telecare Solutions (e-Health). Work in progress. http://portal.etsi.org/stfs/hf/STF299.asp
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